Nope I don’t have mine yet. Here’s the full e-mail update from ZeReason:
Dear customers who have been waiting for the Cloudbook for far too long.
For the sake of clarity, here is what you need to know:
* Two days before the initial date the Cloudbook would be available for shipping, we opened for pre-orders. We were told the Cloudbooks were off the coast of CA and would be here in about 48 hrs.
* On shipping day, we found out that the Cloudbooks had been pulled for "minor tweaks" and it would be about a month until they were done.
* A month later, on Valentine’s Day, we found out that due to the snowstorm in China which bumped up against the Chinese New Year, Everex had gotten only a portion of the systems built. We were given only part of our initial promised allotment. The Cloudbooks that should have gone to fulfil the rest of our preorders were sent on a truck to Walmart.
* We shipped out our portion of the initial allotment, fulfilling orders in chronological order so that people who had waited the longest got theirs first. We shipped the Cloudbooks on the first day they were available, no delay for transport since we are located near Everex headquarters. The rest of the Cloudbooks that sat on a Walmart truck took a little more than a week to get to their destination and are now available for purchase.
* Walmart is doing now what we did on Feb 15th, shipping out their initial batch of Cloudbooks.
To those of you still waiting from the initial batch (the later part of the initial batch), we apologize profusely. We are so deeply sorry that the deadlines have dragged on. The deadline was supposedly this Tuesday, 2-26 and has slipped to Friday, 2-29. We anticipate that it will not come as a surprise to anyone.
Our solution, as a solid, trustworthy little company is to:
1. be as transparent as possible
2. grant you a full refund for pre-orders, if you are even slightly unhappy, and
3. to refocus our company on our own ZaReason laptops that have an ultra low return rate of <1%, with shipping deadlines we can control and honor.If you wish to wait for your Cloudbook as many others have done, we can reassure you that it is a great little machine for the price. For most users’ needs it is sufficient and travels well. If you can wait a few more days, your Cloudbook will ship out from our shop in CA and you’ll be using it soon.
*** Please note: All Cloudbook sales are final. Everex is not giving refunds for returned working CloudBooks. They will repair any faulty systems, but will not give a refund for a working system. If this worries you, we ask that you cancel your order before it is shipped. We cannot accept returns for working CloudBooks. This policy is only for CloudBooks. For any other ZaReason system, we have a generous return policy.
If you wish to cancel your order, feel free to simply email us at orders@zarason.com Your refund will be processed the same day it is received.
Whatever you decide, we wish you the best,
–Cathy Malmrose, CEO ZaReason, Inc.
www.zareason.com
I’ve got to admit that at first the revised return policy made me a but nervous but then I thought for a minute and realized that if it works but I just don’t like it all that much, I probably wouldn’t have returned it anyway. So, I’m sticking it out. I really want this computer for conferences so for another week I wait.
