This post brought to you by the letter t.
I’m on my second Treo 600. This one is having a problem. I’m not upset with the equipment, I’m upset with the Sprint service people. What’s up this time. Well, the ‘t’ key works intermittently. IF you press is firmly and squarely it seems to work more often but with the keys the size they are, this is not exactly convenient. So, off to the Sprint store over my lunch hour.
I got there, explained my problem to one of the sales people and took my Treo into a tech in the back room. She reappeared a few minutes later and told me that according the tech manager, if I was willing to “first uninstall all the third party software first” he would then do a system reset to see if that solves the problem. Considering my recent state of mind regarding hearing things that don’t make sense, I threw a very calm fit. She offered to get said tech manager. I said that would be a good idea.
He made his appearance and I tried to explain to him that this was a hardware problem and that no software could be causing this problem. I said that what he was telling me was like saying that reinstalling Windows would fix a problem with my desktop computer’s keyboard. His response, “Well, Windows is a completely different operating system and I can’t speak to that. Can you tell me for sure that none of the third party software on this machine is not causing the problem.” Well, no, I can’t, but it’s just a basic application of logic. Besides, if all he wants to do is a hard reset of the Treo, there’s no need to uninstall anything first as a hard reset would put the Treo back to the way it was the day I got it, sans all additional software. Confirming that’s what he wanted to do, I told him to go ahead and do the reset.
For an unknown reason he had to go into the back room to perform this simple operation. Five minutes later he reappeared once again, and showed me that the ‘t’ key now worked. I walked out with the Treo and got into my car. I tried the key again and the problem still existed. Obviously, he wasn’t clear on the definition of intermittent. I walked back in, told him it was still broken. Without any further investigation he got another sales person to order me a replacement unit. It should be here tomorrow or Friday.
Did that have to be so difficult?
