How To Stay Cool During Tough Conversations At Work by Heidi Zak
Most tough conversations at work tend to revolve around performance or business strategy issues.
While these discussions are certainly never fun, some people handle them better than others. A relatively calm and constructive conversation with one person might be tense and unhelpful with another. As a manager, you can’t always know what you’re walking into.
Regardless of how you think the conversation might go, you don’t want to imagine the worst and psych yourself up for battle beforehand. Instead, your preparation should be about how you’ll find common ground and end the conversation amicably.
As the CEO of a fast-growing startup, I’ve had my share of tough conversations over the years—and I’ve learned to keep cool by taking a few crucial steps.
Read the full article @ Medium Photo by Josh Rakower on Unsplash
Michael Sauers is currently the Director of Technology for Do Space in Omaha, NE. Michael has been training librarians in technology for the past twenty years and has also been a public library trustee, a bookstore manager for a library friends group, a reference librarian, serials cataloger, technology consultant, and bookseller since earning his MLS in 1995 from the University at Albany’s School of Information Science and Policy. Michael has also written dozens of articles for various journals and magazines and his fourteenth book, Emerging Technologies: A Primer for Librarians (w/ Jennifer Koerber) was published in May 2015 and more books are on the way. In his spare time he blogs at travelinlibrarian.info, runs The Collector’s Guide to Dean Koontz Web site, takes many, many photos, and typically reads more than 100 books a year.
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