Not customers: doctors have patients, libraries have patrons, lawyers have clients and teachers have students


Professionalization isn’t perfect: historically, professional societies “were structured around hierarchies of gender and race and

Friday Video: Douglas Rushkoff: “Throwing Rocks at the Google Bus” | Talks at Google


The digital economy has gone wrong. Everybody knows it, but no one knows quite how

Friday Reads: Zucked: Waking Up to the Facebook Catastrophe by Roger McNamee


The story of how a noted tech venture capitalist, an early mentor to Mark Zuckerberg

How Employee Appreciation Can Make a Difference


Employee Appreciation Day next falls on Friday, March 1, 2019. However, if you limit your

As work gets more ambiguous, younger generations may be less equipped for it


To explore the consequences of people’s attitudes towards ambiguity, we surveyed 800 workers from a