If you’re doing tech support for someone, sometimes you like to start with trying to get some simple information from them like what OS are they running and which browser are they using. Trouble is, sometimes a quick and simple answer will not be forthcoming.
In these cases, send them to Support Details and have them send you the report via e-mail. You’ll quickly get the answers you’re looking for to these basic troubleshooting questions.
Michael Sauers is the Technology Manager for Do Space in Omaha, NE. After earning his MLS in 1995 from the University at Albany's School of Information Science and Policy Michael spent his first 20 years as a librarian training other librarians in technology along with time as a public library trustee, a bookstore manager for a library friends group, a reference librarian, a technology consultant, and a bookseller. He has written dozens of articles for various journals and magazines and has published 14 books ranging from library technology, blogging, Web design, and an index to a popular horror magazine. In his spare time, he blogs at TravelinLibrarian.info, runs The Collector's Guide to Dean Koontz website at CollectingKoontz.com, takes many, many photos, and typically reads more than 100 books a year.
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