If you’re doing tech support for someone, sometimes you like to start with trying to get some simple information from them like what OS are they running and which browser are they using. Trouble is, sometimes a quick and simple answer will not be forthcoming.
In these cases, send them to Support Details and have them send you the report via e-mail. You’ll quickly get the answers you’re looking for to these basic troubleshooting questions.
Michael Sauers is currently the Director of Technology for Do Space in Omaha, NE. Michael has been training librarians in technology for the past twenty years and has also been a public library trustee, a bookstore manager for a library friends group, a reference librarian, serials cataloger, technology consultant, and bookseller since earning his MLS in 1995 from the University at Albany’s School of Information Science and Policy. Michael has also written dozens of articles for various journals and magazines and his fourteenth book, Emerging Technologies: A Primer for Librarians (w/ Jennifer Koerber) was published in May 2015 and more books are on the way. In his spare time he blogs at travelinlibrarian.info, runs The Collector’s Guide to Dean Koontz Web site, takes many, many photos, and typically reads more than 100 books a year.
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