In publishers’ eyes librarians are “sitting close to Satan”, declared Phil Bradley, president of the Chartered Institute of Library and Information Professionals. He was addressing indignant librarians who recently gathered in London to swap tales of e-lending woe. Some publishers have refused to sell their e-books to public libraries, made them prohibitively costly or put severe restrictions on their use. Although 71% of British public libraries lend out e-books, 85% of e-book titles are not available in public libraries, according to Mr Bradley. In America the average public library makes available only 4,350 e-books (Amazon, an online retail giant, stocks more than 1.7m).