Today my iPod decided to hose itself. Luckily it’s still within the “one-year limited warranty” period (I ordered it on 12/28/04) so I can get it fixed/replaced for “free”. (Since it’s more than 6 months old, I do have to pay the $32.27 shipping fee.) Apple is sending me a box to pack it up in and send it back. I’ve heard good stories about Apple’s service and I’ve heard horror stories about Apple’s service. Which one will this be? Stay tuned and find out.
Michael Sauers is the Director of Logan Library in Logan, UT. Prior to this he was one of the founding staff and Technology Manager for Do Space in Omaha, NE. After earning his MLS in 1995 from the University at Albany's School of Information Science and Policy Michael spent his first 20 years as a librarian training other librarians in technology along with time as a public library trustee, a bookstore manager for a library friends group, a reference librarian, a technology consultant, and a bookseller. He has written dozens of articles for various journals and magazines and has published 14 books ranging from library technology, blogging, Web design, and an index to a popular horror magazine. In his spare time, he blogs at TravelinLibrarian.info, runs The Collector's Guide to Dean Koontz website at CollectingKoontz.com, takes many, many photos, and typically reads more than 100 books a year.
Unless otherwise stated, all opinions are my own and are not to be considered those of the City of Logan, UT.
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