Here’s the latest Amazon.com debacle. This was listed as “new” (by Amazon) and then shipped severely damaged in a bag (from Amazon) with a sticker on the bag (again, from Amazon) basically admitting they were sending me a used/damaged copy. I pushed on Twitter this time and was sent to an online feedback form to escalate the situation. I did get a response but that said that “since this is an internal matter” I would not receive any more responses.
Considering this is the third bad copy of this title I’ve received from them, I’ve moved on to Barnes & Noble.
Michael Sauers is the Technology Manager for Do Space in Omaha, NE. After earning his MLS in 1995 from the University at Albany's School of Information Science and Policy Michael spent his first 20 years as a librarian training other librarians in technology along with time as a public library trustee, a bookstore manager for a library friends group, a reference librarian, a technology consultant, and a bookseller. He has written dozens of articles for various journals and magazines and has published 14 books ranging from library technology, blogging, Web design, and an index to a popular horror magazine. In his spare time, he blogs at TravelinLibrarian.info, runs The Collector's Guide to Dean Koontz website at CollectingKoontz.com, takes many, many photos, and typically reads more than 100 books a year.
View all posts by Michael Sauers
