How To Stay Cool During Tough Conversations At Work by Heidi Zak
Most tough conversations at work tend to revolve around performance or business strategy issues.
While these discussions are certainly never fun, some people handle them better than others. A relatively calm and constructive conversation with one person might be tense and unhelpful with another. As a manager, you can’t always know what you’re walking into.
Regardless of how you think the conversation might go, you don’t want to imagine the worst and psych yourself up for battle beforehand. Instead, your preparation should be about how you’ll find common ground and end the conversation amicably.
As the CEO of a fast-growing startup, I’ve had my share of tough conversations over the years—and I’ve learned to keep cool by taking a few crucial steps.
Read the full article @ Medium Photo by Josh Rakower on Unsplash
Michael Sauers is the Director of Logan Library in Logan, UT. Prior to this he was one of the founding staff and Technology Manager for Do Space in Omaha, NE. After earning his MLS in 1995 from the University at Albany's School of Information Science and Policy Michael spent his first 20 years as a librarian training other librarians in technology along with time as a public library trustee, a bookstore manager for a library friends group, a reference librarian, a technology consultant, and a bookseller. He has written dozens of articles for various journals and magazines and has published 14 books ranging from library technology, blogging, Web design, and an index to a popular horror magazine. In his spare time, he blogs at TravelinLibrarian.info, runs The Collector's Guide to Dean Koontz website at CollectingKoontz.com, takes many, many photos, and typically reads more than 100 books a year.
Unless otherwise stated, all opinions are my own and are not to be considered those of the City of Logan, UT.
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