I’ve spent half my day so far presenting to and talking with the staff of the Rapid City Public Library and it’s been a blast so far. What can I say, the library seems to be doing everything right as far as I’m concerned. They’re making changes but not just for change’s sake. Every time someone described a recent change to me it was followed by telling me (directly or indirectly) why the change was made and what went into the decision process. During one of the lunchtime discussions I mentioned that I felt that the staff gave off the impression that they were involved in the decisions being made and felt that their opinions were heard by the powers that be. Turns out that the library just completed an anonymous staff survey in which the staff reported that they indeed felt included in the decision making process. If someone from the outside can figure that out in just a few hours, that just shows how well the staff are exhibiting their happiness to their users, and how much management takes the staff into account. Bravo RCPL!
Oh, and did mention RCPL was recently declared one of the 10 great places to find a nook and read a book by USA Today? Another round of applause please for the staff of RCPL!
