Back at Computers in Libraries, the latch on my Gateway Tablet decided to start disconnecting from the case. The latch still held the tablet closed so I wasn’t in a rush to get it fixed. This past Sunday, the latch decided to detach itself completely. Off to the Gateway customer support chat site I went.
The last time I sent in my tablet for a crack in the case (here’s the post from the end of the 36 day marathon), they reformatted my hard drive. This time I wanted to be sure this didn’t happen. I made it completely clear that they were authorized to fix the latch but to not reformat my hard drive for any reason. I was assured that there was no need to even turn the computer on so that should not be necessary.
On Tuesday I received the box from Gateway and promptly shipped the tablet back that afternoon. On Wednesday I received confirmation that Gateway had the tablet. Thursday I got an e-mail saying it had been fixed and shipped back. 20 minutes ago (Friday) I got my tablet back, latch fixed, hard drive untouched.
Thank you Gatway. This is how it’s supposed to work.
