Despite being told two days ago that my computer was being repaired and given no date for getting it back, I’ve just received my laptop. Yes, they fixed the problem with the cracked monitor case but they also “reloaded OS due to a corrupt OS. OS was getting blue screen.” Funny, I wasn’t getting a blue screen when I sent them my laptop. Additionally, I specifically told them that I was to be notified if they felt that they needed to do something to my harddrive. (Yes, I backed up my data but I’ve lost all my software, customizations, and updates.) Hell, the OS they gave me is WindowsXP Service Pack one. They didn’t even give me the current OS! I’ve sent off an angry e-mail demanding an explaination and a phone nubmer of a supervisor to talk to. Given their responses to any of my questions of late, I’m hardly expecting any thing useful back from them. Maybe my next computer will be a Dell.
Michael Sauers is currently the Director of Technology for Do Space in Omaha, NE. Michael has been training librarians in technology for the past twenty years and has also been a public library trustee, a bookstore manager for a library friends group, a reference librarian, serials cataloger, technology consultant, and bookseller since earning his MLS in 1995 from the University at Albany’s School of Information Science and Policy. Michael has also written dozens of articles for various journals and magazines and his fourteenth book, Emerging Technologies: A Primer for Librarians (w/ Jennifer Koerber) was published in May 2015 and more books are on the way. In his spare time he blogs at travelinlibrarian.info, runs The Collector’s Guide to Dean Koontz Web site, takes many, many photos, and typically reads more than 100 books a year.
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Don’t expect much from Dell customer service, e.g. Dell Tech Support Sucks…
With Dell you won’t need Tech Support. I can’t believe you had anything other than a Dell!
I’ve been purchasing and using gateways for the past 10 years and this is the first time I’ve had any problem.