Thank you for your e-mail and I apologize for the misunderstanding.
Michael, please be advise that we rely on our manufacturer to provide
the part that would fix your unit. At this time, we are still waiting
for the said part. Again Michael, I apologize for the misunderstanding
and the inconvenience this has caused you, however, please be assure
that we are doing out best fix your unit and sent it back to you as soon
as possible.
What!? It’s been a month and despite what I’ve been told over the past few weeks they don’t even have the part yet. I’m getting very upset…
Michael Sauers is the Director of Logan Library in Logan, UT. Prior to this he was one of the founding staff and Technology Manager for Do Space in Omaha, NE. After earning his MLS in 1995 from the University at Albany's School of Information Science and Policy Michael spent his first 20 years as a librarian training other librarians in technology along with time as a public library trustee, a bookstore manager for a library friends group, a reference librarian, a technology consultant, and a bookseller. He has written dozens of articles for various journals and magazines and has published 14 books ranging from library technology, blogging, Web design, and an index to a popular horror magazine. In his spare time, he blogs at TravelinLibrarian.info, runs The Collector's Guide to Dean Koontz website at CollectingKoontz.com, takes many, many photos, and typically reads more than 100 books a year.
Unless otherwise stated, all opinions are my own and are not to be considered those of the City of Logan, UT.
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