Well, I checked with Gateway again this morning regarding when I’m getting my tablet back. I contacted Teach Support via chat for the third time (the first was on 11/29 and the second was on 12/05) and they told me that they couldn’t help me and I needed to send an e-mail to the general e-mail address. Talk about outrageous. When I told them that they were able to help me the last two times the tech “talked to [his] supervisor” and confirmed that Tech Support couldn’t help me. I’ve sent the e-mail and I’m waiting for a response.
Published by Michael Sauers
Michael Sauers is currently the Director of Technology for Do Space in Omaha, NE. Michael has been training librarians in technology for the past twenty years and has also been a public library trustee, a bookstore manager for a library friends group, a reference librarian, serials cataloger, technology consultant, and bookseller since earning his MLS in 1995 from the University at Albany’s School of Information Science and Policy. Michael has also written dozens of articles for various journals and magazines and his fourteenth book, Emerging Technologies: A Primer for Librarians (w/ Jennifer Koerber) was published in May 2015 and more books are on the way. In his spare time he blogs at travelinlibrarian.info, runs The Collector’s Guide to Dean Koontz Web site, takes many, many photos, and typically reads more than 100 books a year.
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