I should have blogged this last night but I was so excited about the whole thing I just didn’t think of it. I bought a ticked from United yesterday and when I went to put the information into my calendar a few hours later I discovered that I’d bought a ticket for PM instead of AM. Willing to suck up the $100 change fee I promptly called United to change the ticket. “No problem,” I heard, “Since it’s been less than 24 hours, there’s no charge to change the ticket.” This completely made my day. I’ve been flying regularly for seven years and I’ve never heard of this policy. “Yeah, we’re the only ones who do that. We call it our buyer’s remorse policy.” This might just make up for United’s new check-in system. Well, for the next flight anyway.
Michael Sauers is the Director of Logan Library in Logan, UT. Prior to this he was one of the founding staff and Technology Manager for Do Space in Omaha, NE. After earning his MLS in 1995 from the University at Albany's School of Information Science and Policy Michael spent his first 20 years as a librarian training other librarians in technology along with time as a public library trustee, a bookstore manager for a library friends group, a reference librarian, a technology consultant, and a bookseller. He has written dozens of articles for various journals and magazines and has published 14 books ranging from library technology, blogging, Web design, and an index to a popular horror magazine. In his spare time, he blogs at TravelinLibrarian.info, runs The Collector's Guide to Dean Koontz website at CollectingKoontz.com, takes many, many photos, and typically reads more than 100 books a year.
Unless otherwise stated, all opinions are my own and are not to be considered those of the City of Logan, UT.
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