I should have blogged this last night but I was so excited about the whole thing I just didn’t think of it. I bought a ticked from United yesterday and when I went to put the information into my calendar a few hours later I discovered that I’d bought a ticket for PM instead of AM. Willing to suck up the $100 change fee I promptly called United to change the ticket. “No problem,” I heard, “Since it’s been less than 24 hours, there’s no charge to change the ticket.” This completely made my day. I’ve been flying regularly for seven years and I’ve never heard of this policy. “Yeah, we’re the only ones who do that. We call it our buyer’s remorse policy.” This might just make up for United’s new check-in system. Well, for the next flight anyway.
Michael Sauers is currently the Director of Technology for Do Space in Omaha, NE. Michael has been training librarians in technology for the past twenty years and has also been a public library trustee, a bookstore manager for a library friends group, a reference librarian, serials cataloger, technology consultant, and bookseller since earning his MLS in 1995 from the University at Albany’s School of Information Science and Policy. Michael has also written dozens of articles for various journals and magazines and his fourteenth book, Emerging Technologies: A Primer for Librarians (w/ Jennifer Koerber) was published in May 2015 and more books are on the way. In his spare time he blogs at travelinlibrarian.info, runs The Collector’s Guide to Dean Koontz Web site, takes many, many photos, and typically reads more than 100 books a year.
View all posts by Michael Sauers
