If you’ve been to an airport in the past year you’ve probably noticed the self check-in stations which allow you to, using a credit card, identify yourself and get your boarding pass. In most cases you can use these stations is you only have carryon baggage; noting to check. Well, upon arriving at DIA this morning I found that United has made a few changes. All domedtic check in was being done at self service kiosks. Not only was there no common feeder line, thus causing you to hope you didn’t get stuck behind someone clueless, but also causing a lot of cluelessness on the part of non-frequent travelers. This of course allowed United to have hald the number of usual staff on site since the customers are doing most of the work. (Staff just took the bags you were checking and helped said clueless people.) Welcome to the bankrupt skies.
Michael Sauers is the Director of Logan Library in Logan, UT. Prior to this he was one of the founding staff and Technology Manager for Do Space in Omaha, NE. After earning his MLS in 1995 from the University at Albany's School of Information Science and Policy Michael spent his first 20 years as a librarian training other librarians in technology along with time as a public library trustee, a bookstore manager for a library friends group, a reference librarian, a technology consultant, and a bookseller. He has written dozens of articles for various journals and magazines and has published 14 books ranging from library technology, blogging, Web design, and an index to a popular horror magazine. In his spare time, he blogs at TravelinLibrarian.info, runs The Collector's Guide to Dean Koontz website at CollectingKoontz.com, takes many, many photos, and typically reads more than 100 books a year.
Unless otherwise stated, all opinions are my own and are not to be considered those of the City of Logan, UT.
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