Yesterday I was attempting to make my mortgage payments for the first time online. Missing the option to have the payment electronically debited from my checking account (the company’s site is very poorly designed,) I was trying to put it through on my debit card as a Visa charge. It failed the first time so I tried it again and it prompt re-failed. At that moment my phone rang and it was BankOne calling to verify I was attempting to make the charge and that it wasn’t fraudulent. I told them I was trying to pay my mortgage and they told me to try again as it would no go through. Hours later, I officially cancelled my old Wells Fargo account.
Michael Sauers is the Director of Logan Library in Logan, UT. Prior to this he was one of the founding staff and Technology Manager for Do Space in Omaha, NE. After earning his MLS in 1995 from the University at Albany's School of Information Science and Policy Michael spent his first 20 years as a librarian training other librarians in technology along with time as a public library trustee, a bookstore manager for a library friends group, a reference librarian, a technology consultant, and a bookseller. He has written dozens of articles for various journals and magazines and has published 14 books ranging from library technology, blogging, Web design, and an index to a popular horror magazine. In his spare time, he blogs at TravelinLibrarian.info, runs The Collector's Guide to Dean Koontz website at CollectingKoontz.com, takes many, many photos, and typically reads more than 100 books a year.
Unless otherwise stated, all opinions are my own and are not to be considered those of the City of Logan, UT.
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