Back at Computers in Libraries, the latch on my Gateway Tablet decided to start disconnecting from the case. The latch still held the tablet closed so I wasn’t in a rush to get it fixed. This past Sunday, the latch decided to detach itself completely. Off to the Gateway customer support chat site I went.
The last time I sent in my tablet for a crack in the case (here’s the post from the end of the 36 day marathon), they reformatted my hard drive. This time I wanted to be sure this didn’t happen. I made it completely clear that they were authorized to fix the latch but to not reformat my hard drive for any reason. I was assured that there was no need to even turn the computer on so that should not be necessary.
On Tuesday I received the box from Gateway and promptly shipped the tablet back that afternoon. On Wednesday I received confirmation that Gateway had the tablet. Thursday I got an e-mail saying it had been fixed and shipped back. 20 minutes ago (Friday) I got my tablet back, latch fixed, hard drive untouched.
Thank you Gatway. This is how it’s supposed to work.
Michael Sauers is the Director of Logan Library in Logan, UT. Prior to this he was one of the founding staff and Technology Manager for Do Space in Omaha, NE. After earning his MLS in 1995 from the University at Albany's School of Information Science and Policy Michael spent his first 20 years as a librarian training other librarians in technology along with time as a public library trustee, a bookstore manager for a library friends group, a reference librarian, a technology consultant, and a bookseller. He has written dozens of articles for various journals and magazines and has published 14 books ranging from library technology, blogging, Web design, and an index to a popular horror magazine. In his spare time, he blogs at TravelinLibrarian.info, runs The Collector's Guide to Dean Koontz website at CollectingKoontz.com, takes many, many photos, and typically reads more than 100 books a year.
Unless otherwise stated, all opinions are my own and are not to be considered those of the City of Logan, UT.
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