I chatted wit Gateway tech support this morning and they said:
According to our database, your system is currently under full system diagnosis ( final ) to make sure that the issue was fixed when you recieved the system.
They suggested I call their “service team” for an ETA on getting my laptop back. A phone call later, I was told that once it’s finished (“today or tomorrow”) I should receive it in “3 to 5 business days.” Friday would be nice but I’m thinking next week at this point.
Michael Sauers is currently the Director of Technology for Do Space in Omaha, NE. Michael has been training librarians in technology for the past twenty years and has also been a public library trustee, a bookstore manager for a library friends group, a reference librarian, serials cataloger, technology consultant, and bookseller since earning his MLS in 1995 from the University at Albany’s School of Information Science and Policy. Michael has also written dozens of articles for various journals and magazines and his fourteenth book, Emerging Technologies: A Primer for Librarians (w/ Jennifer Koerber) was published in May 2015 and more books are on the way. In his spare time he blogs at travelinlibrarian.info, runs The Collector’s Guide to Dean Koontz Web site, takes many, many photos, and typically reads more than 100 books a year.
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