Well, I’m in for another “service repair” experience. This time it’s with Gateway. My TabletPC has been slowly developing a crack around the swivel hinge connecting the CPU and the monitor. I called Gateway late last night for a repair estimate and it seems that I did purchase the three year warranty on the computer so the repair will be completely covered. I did have to pay $44 for a shipping box but that’s o.k. since it’ll be sure to get to Gateway no worse off than it is now. They did make me give them permission to format my hard drive but I did make it clear that if they reformat my hard drive to fix a crack in the monitor casing I’d be one upset customer. (The box is scheduled to arrive at my office by the 13th.
Published by Michael Sauers
Michael Sauers is the Director of Logan Library in Logan, UT. Prior to this he was one of the founding staff and Technology Manager for Do Space in Omaha, NE. After earning his MLS in 1995 from the University at Albany's School of Information Science and Policy Michael spent his first 20 years as a librarian training other librarians in technology along with time as a public library trustee, a bookstore manager for a library friends group, a reference librarian, a technology consultant, and a bookseller. He has written dozens of articles for various journals and magazines and has published 14 books ranging from library technology, blogging, Web design, and an index to a popular horror magazine. In his spare time, he blogs at TravelinLibrarian.info, runs The Collector's Guide to Dean Koontz website at CollectingKoontz.com, takes many, many photos, and typically reads more than 100 books a year.
Unless otherwise stated, all opinions are my own and are not to be considered those of the City of Logan, UT.
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