How To Stay Cool During Tough Conversations At Work by Heidi Zak

Most tough conversations at work tend to revolve around performance or business strategy issues.

While these discussions are certainly never fun, some people handle them better than others. A relatively calm and constructive conversation with one person might be tense and unhelpful with another. As a manager, you can’t always know what you’re walking into.

Regardless of how you think the conversation might go, you don’t want to imagine the worst and psych yourself up for battle beforehand. Instead, your preparation should be about how you’ll find common ground and end the conversation amicably.

As the CEO of a fast-growing startup, I’ve had my share of tough conversations over the years—and I’ve learned to keep cool by taking a few crucial steps.

Read the full article @ Medium
Photo by Josh Rakower on Unsplash

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