According to studies carried out by Development Dimensions International (DDI), empathy is the biggest single leadership skill needed today. According to Richard S. Wellins, senior vice president of DDI, “Being able to listen and respond with empathy is overwhelmingly the one interaction skill that outshines all other skills.” Other research has backed up DDI findings. Dianne Crampton at Gonzaga University found that “Empathy is a universal team value that promotes high commitment and cooperation in the workplace.”
Some companies believe that empathy is so important that they send managers to “empathy training.” According to the Wall Street Journal20% of employers now offer empathy training, which is up substantially from 10 years prior.
Here are five reasons that empathy is becoming the number one leadership skill:Read the full article @ Fast Company