The Travelin' Librarian Management Starbucks’ former HR exec says a job candidate’s answer to a simple interview question predicts success better than their entire resume

Starbucks’ former HR exec says a job candidate’s answer to a simple interview question predicts success better than their entire resume



If you’re interviewing with Traci Wilk, there’s a good chance she’ll encourage you to “tell me about the most challenging work experience that you had and what you learned from it.”

Wilk is the senior vice president of people at The Learning Experience, an early education and childcare franchise. She has also led human resources departments at Starbucks, Coach, and rag & bone. She told Business Insider that, when she asks candidates to share their most challenging work experiences, she’s not exactly trying to suss out their tendency to miss deadlines or talk back to their boss.

Instead, she’s looking for evidence of a “growth mindset.”

Wilk said that if the candidate naturally talks about “things that they would have done differently,” that’s a good sign because it shows a “high degree of self-awareness.” She especially wants to see the candidate share some “reflection or a postmortem that they may have done after the situation, how they’ve taken that and applied it into future situations.”

In fact, Wilk added, she’s generally more interested in a candidate’s ability to learn than in their résumé. “Is this someone that’s going to come into the organization certainly with best practices, but also willing to be flexible, willing to be innovative? That’s really the main thing that I’m assessing when I’m meeting with a candidate.”

Read the full article @ Business Insider

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