The police were summoned. The customer told the investigating officer that the ID was hers, but the credit card was her mother’s, which she had permission to use. The photo ID looked like her, but the officer wasn’t completely certain. Lacking any evidence to the contrary, however, no further action was taken….until the officer got back to a computer. There, the officer was able to do a bit of ad hoc research. She found the social media profile of the name on the credit card. Sure enough, it was unmistakably the customer, who had apparently “borrowed” an ID from someone that looked similar enough to her that it wasn’t obvious at the scene.
Read the full post @ The Director’s Desk.