Banking adventure, part 2

I received a response from US Bank today regarding access to my funds. Here it is:

Dear Michael P. Sauers, 

When a deposit is made to an account 30 days old or younger, only $100.00 total is available the same business day. The remaining funds are held for five business days. While the hold is in place the funds are not available for paying outstanding transactions. Examples of deposits which are not subject to a hold are: cash deposits with a teller, direct deposit, and wire transfers We will also allow same-day processing for deposits which were issued from another U.S. Bank account, and are deposited with a teller before the cut-off time. Unfortunately, all deposits made at an ATM are subject to being held, if they exceed $100.00. f items presented exceed the available balance, including the first $100.00 of the deposit, the account is subject to charges. 

Once the account is 31 days or older, the deposit held pending verification will last for one business night. Information regarding our Funds Availability Policy was provided to you in writing at account opening in the customer agreement titled, Your Deposit Account Agreement. You will find this information in the section titled “Funds Availability: Your Ability to Withdraw Funds-ll Accounts,” beginning on page 35. If you are in need of this agreement again, please provide us with your mailing address so e may send this to you. You may also find this agreement online by completing the following: 

– Visit www.usbank.com
– Click Checking Accounts from the home page
– Click Apply Now
– Click Account Disclosures, Terms and Conditions
– Select Deposit Account Agreement

I sincerely apologize for the confusion. 

Please keep in mind, items on your account are paid based upon the available balance. The running balance online may reflect in blue. The blue balance is a link, and when clicked, will open up a box. In the box, you will be provided with your available balance and the amount of unavailable funds a that point in time. This means there were deposited funds being held or check card authorizations outstanding against the balance.

Please let us know if you have any further questions or concerns. Personal Bankers are available 24 hours a day, 7 days a week,365 days a year. Have a great day.

*For your protection, please send your personal information through our secured email service only. Simply complete the following to reply with sensitive information:
– Point your browser to http://www.usbank.com
– Select “Contact Us” at the top of the page.
– Select the type of account you are referencing.
– Submit your information using the “Email Us” form provided.

Sincerely, 

Angie Kreamier
Email Operations
U.S. Bank 24-Hour Banking & Financial Sales

If you need further assistance, please feel free to call 1-800-USBANKS (1-800-872-2657) or go to www.usbank.com and select ‘Contact Us’ link. If you are out of the country, you may call us collect at 1-503-401-9991.

This isn’t really an answer as they’ve told me I’ll have access to the balance of my funds after 5 days, which is what I was not told at the bank. ($4900 after five days, the rest after 10.) I’ll try again to get some clarification.

Then, I get a very scary balance alert:
Available Balance

Luckily I have no outstanding transactions.

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3 Replies to “Banking adventure, part 2”

  1. I have US Bank too, and I have occasionally had weird things like this happen. (not that I can even imagine ever having $35,000 to deposit, kinda makes my head spin)

    I have stuck it out with them because of their excellent online banking- makes it so that I don’t actually have to deal with them too often.

    Sheesh.

  2. I went with US Bank because the only other options were Wells Fargo (Hell no, never again) and local banks that won’t work well with my travel. I’m still annoyed that I can use their Web site to pay bills for free but if I want to use Money or Quicken to do the same it’ll cost me $3/mo but that’s something I’ll just have to live with.

  3. Well, all I can say to them is “liar, liar, pants on fire.” When I deposited $50,000, our account with them was at least 20 years old! And we still couldn’t access our funds for several days. They won’t really verify fund availability unless you really push them. But, in reality, all banks are uncaring, “do it by the book” institutions that rarely care for the customer, no matter what they say about customer service. (Am I bitter? No, not me)

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